FREE DELIVERY ON ORDERS OVER R600 | STD DELIVERY ONLY R99

ANSWERS TO YOUR QUESTIONS

 If you do not find your answer here, please feel free to email us directly at
info@beautyvault.co.za


ORDERS AND PAYMENTS.


It's really easy, safe and secure.

  1. From you mobile phone or PC you can register to shop with us.
  2. Then you simply navigate around the site and add the products to you bag by clicking on the "ADD TO BAG" button. Some items will require you to select your, colour, size and shade.
  3. The next step, is your "CART", here you can view you cart, add and remove products from you cart. Once satisfied, you will be prompted to enter your delivery address province, to calculate your estimated shipping rate. See delivery rates below.
  4. The final step is PAYMENT, you can choose to pay via credit/debit card or bank deposit. Once selected, you must click "COMPLETE ORDER" you will be directed to enter you credit/debit card details.
  5. You will receive an e-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.

Payment may be made via
  • Debit/Credit Card - Visa, Mastercard.
  • Bank transfer into our account, the details will be provided at checkout.
  • Our payment portal is provided by Ozow. You can rest assured that your credit/debit card details are secure and not stored.
  • We offer a Buy Now, Pay Later via Payflex. With Payflex, you can pay for your order in 4 interest-free, zero-fee payments over 6 weeks and get your order shipped right away. No fees, no interest and no catch. Installments are automatically deducted from your card every two weeks

Yes, we use a reputable secure payment portal, Ozow, that ensures your credit/debit card details are secure and not stored.

Yes, our products are 100% authentic and original. We source our products directly from suppliers.


Once your order has been dispatched, we will send you an email with your tracking number and link to track your order. We use Fastway Couriers and DSV couriers.

Please email us with your order number at info@beautyvault.co.za and we will resolve this instantly.

You should receive confirmation of your order by email upon completion. However, there are a number of reasons why you may not have received this :

  • If you've made a mistake when submitting your email address;
  • If the email was blocked by your spam filter (check your 'Junk' folder);
  • If your browser timed-out or the internet dropped at the payment stage;
  • If you're concerned, please contact our Customer Service team at info@beautyvault.co.za who will be happy to help you resolve this issue.

Should you need to make any changes to your order, our team will need to action this before your order is shipped. Please get in touch as soon as possible. We will do our best to amend your order as requested but, please be aware that we aim to ship orders as swiftly as possible and therefore cannot guarantee your changes will be able to be made.


DELIVERY AND SHIPPING

 

  1. Beautyvault has partnered with Fastway Couriers and DSV to offer you the best possible shipping rate. All our parcels are tracked and a tracking number will be emailed to you once your order is on its way.

  2. All deliveries take place during business hours, Mondays to Fridays, excluding Government Public Holidays.

  3. We are unable to process orders to a P.O Box address. If you are unsure we can deliver to your area, please send us an email with your address and we will get back to you as soon as possible.
  4. We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

 

    1. Orders over R600 - FREE

  1. Orders under R600 are charged a standard flat rate of R99.00

2.1. Delivery times to Main Centres are between 2 and 3 days.

Main Centres as deemed by our couriers :-
Bloemfontein, Cape Town , Durban, East London, George, Harrismith, Johannesburg, Klerksdop, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Port Shepstone, Pretoria, Richards Bay , Rustenburg, Vaal, Witbank.

2.2. Delivery times are between 3 and 5 days.

Outlying/regional areas are all areas other than Main Centres.

3. For very remote areas not serviced by standard couriers, we will deliver via Post Office or to the nearest town to you that is accessible by Fastway Couriers within their normal routes. In these circumstances we will be in contact with you to arrange an alternative address.

Currently we do not ship internationally, but check back soon.


RETURNS AND EXCHANGES

Defective goods:-

Subject to section 56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if you have received a product from us and found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact via email at info@beautyvault.co.za within ten (10) days of purchase and we will gladly collect the product at our own expense and provide you with a refund, replacement or store credit.

Incomplete/Incorrect delivery:-

If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge.

Unwanted products:-

Upon your order having left our premises, (i.e. has been shipped) if you no longer want the product(s), you have ordered, you may return it to our physical address within 7 days of the date the products were received at your own expense. If the product is unopened, and the original packaging is still intact. We will provide you with a Beautyvault credit. We do not provide monetary refunds in these circumstances.

Subject to Section 56 of the CPA, the above clauses in paragraph 9 are subject to the following reasonable guidelines:

  1. Products must have been purchased directly from us. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
  2. Products must be returned within 30 days of order date.
  3. Please include a copy of your receipt (or a note with your order #, name, email address and phone number) and your reason for returning the product(s).
  4. We cannot accept returns or issue refunds on used products.
  5. Original shipping and handling charges are non-refundable (if applicable).
  6. Products specified as non-returnable or not for resale cannot be returned.
  7. It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit.

Please send any products for return or exchange to: 

Beautyvault
Attention: Returns
44 Hoylake Drive
Durban North
Kwazulu-Natal
4051

You can return unwanted product to us provided:

  • It is undamaged and unused, with the original labels and stickers still attached;
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
  • It is not missing any accessories or parts; and
  • An email is submitted to info@beautyvault.co.za within 30 days of order date (or 7 days for products marked “Sale” or "Clearance").
We cannot accept returns for the following items :
  • Swimsuits, underwear, bodysuits
  • Beauty products - Beautyvault does not accept returns on beauty products (makeup, cologne, perfume, etc.) for non-defective items. If your item has a significant defect, we'll be happy to exchange it for a non-damaged item after the item is inspected by our warehouse to ensure that it was a vendor defect. You must contact us within 3 days from the date of receipt.

Send us an email to info@beautyvault.co.za within 10 days of purchase.

If you want to return an unwanted product, you will incur the cost of the return.

  • You can return your unwanted item to us via a courier service, PostNet, Post Office or any other. Once the item is received by us and inspected we will process your refund or exchange.
  • You can also contact us, and we can arrange for our courier service to collect the item on your behalf, you will still incur the cost and the cost of return will be deducted from your refund amount.

 

  • Please check your order as soon as you receive it. Our warehouse team are incredibly conscientious but occasionally mistakes do happen.
  • If your order arrives damaged, incorrect or incomplete, please notify us via email as soon as possible. Please include your order number and photographs of the product and packaging. We can then arrange prompt dispatch of replacement items where necessary, or offer you a refund.

Please contact our customer service team at info@beautyvault.co.za.

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